If that sounds like a reach, it’s at the very least counterproductive. In a business context, there’s potential risk and liability in knowingly using language or symbols that others may find offensive or alienating. ![]() The truth is informal methods of communication have impact in the workplace and in marketing. I have no doubt that even Tom from Myspace finds that metaphorical irony amusing. In that context, it also shouldn’t be lost on anyone that it was Gen Z who sought their own platform away from Twitter and Facebook, the latter of which uses a thumbs-up symbol as its base user reaction as well as its primary business logo. After all, Gen Z is largely responsible for any of us old fogies in business and marketing knowing what TikTok is, much less trying to leverage it for gain. The more economic influence and buying power Gen Z amasses, the more in tune self-storage businesses and marketers need to be. The whole point of business communication and marketing is to be effective, not out of touch, so it makes sense to give some credence to this emoji flack and pay attention to what young employees and potential self-storage customers have to say. Millennials and Gen-Zers have only ever known a digital language that includes emojis, and they’ve adopted their own written styles of communication with each other in the same ways that Baby Boomers and Gen-Xers relied on spoken slang. What was acceptable in a 1950s advertisement for a blender is understandably cringeworthy today. The truth is language and marketing messages change, usually to evolve with the times or to reflect what’s hip in the moment. Interestingly, the thumbs-up emoji has been compared to a dismissive “K” by some who view it negatively (By the way, the OK hand emoji is also on the endangered list). As a journalist, I can’t bring myself to write “okay,” but I’ve since altered my typing to either “Ok” or “ok” if it seems like an appropriate and acceptable response. While my initial reaction to this story was dismissive, it also reminded me of the time my then-teenage, Gen-Z daughter informed me that responding via text with an all-caps “OK” was considered rude or aggressive. From that standpoint, the scuttlebutt around how symbols are perceived by employees and target audiences is one that should be taken seriously. In larger context, there’s no denying that emojis have become central to user reactions on social media and used extensively in messaging on platforms by business marketers. Over time, I’ve come to use emojis for emphasis or clarity, certainly in informal texts with friends and family, but also occasionally in communication with colleagues and business teammates. I’m among those who started in publishing before we knew what an emoticon was and then was reluctant to use the symbolism to clarify contextual emotion of the written word with a :-), -), :-(, :-| or other collection of keystrokes. So is the historical use of emoticons, which morphed into the abundance of emojis most of us are familiar with today. Though there is some question to the validity of the survey, people’s honest reactions to this story are interesting. ![]() The one that topped the list was-you guessed it-the thumbs-up symbol. That tidbit has since been paired with supposed research from Perspectus Global, which purported to survey 2,000 16- to 29-year-olds whose responses were used to compile a top-10 list of emojis that make the users look old. ![]() Though the original post has since been deleted, it elicited 133 comments in support of and against the premise. ![]() It all seems to stem from a Reddit post, in which a 24-year-old questioned whether they were “adult enough to be comfortable with the ‘thumbs up’ emoji reaction,” particularly in the workplace. If you haven’t seen the headlines, this story has been covered by Today, Fox News, the New York Post, Forbes and other major news outlets, not to mention made the rounds on YouTube, Twitter, TikTok and other avenues of social media. I mean, what in the names of Arthur Fonzarelli and Siskel & Ebert is going on here? So, at first glance, it’s a bit mystifying why a younger generation would flip it on its head and see it as sarcastic or passive aggressive. For most of my lifetime and those in the same age bracket (Gen X), a thumbs-up sign has been a universal sign of approval, and usually an enthusiastic one. The thumbs-up emoji has apparently been declared “hostile” by Gen Z, and if I’m being honest, I’m not entirely sure how to respond emotionally or in symbol form.
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